Shipping policy

Last Updated: June 2026

At Periglacia, we are committed to providing a smooth and transparent shopping experience from the moment you place your order until it arrives at your doorstep.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, seasonal promotions, or unforeseen circumstances, processing times may be slightly extended. If there is a significant delay, we will contact you via email.

Shipping Timeframes

Estimated delivery times vary depending on the destination country and local carrier operations.

Typical delivery estimates:

  • Europe: 5–12 business days

  • United Kingdom: 5–12 business days

  • United States: 7–15 business days

  • Canada: 7–15 business days

  • Australia & New Zealand: 8–18 business days

  • Rest of World: 8–20 business days

These estimates are provided for informational purposes only and are not guaranteed delivery dates.

Tracking Information

Once your order has been dispatched, a shipping confirmation email containing tracking details will be sent to the email address provided during checkout.

Tracking updates may require several days before becoming visible within carrier systems.

Customs, Duties & Import Taxes

International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

Such charges are the responsibility of the customer and are not included in the purchase price or shipping costs unless explicitly stated otherwise.

Delivery Issues

Customers are responsible for providing accurate shipping information at checkout.

Periglacia is not responsible for delays, failed deliveries, or additional shipping costs resulting from:

  • Incorrect or incomplete addresses

  • Refused deliveries

  • Unclaimed packages

  • Carrier-related disruptions

  • Customs clearance delays

If a package is returned due to incorrect information provided by the customer, additional shipping fees may apply before reshipment.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact our support team within 7 days of the expected delivery date.

Our team will work with the shipping carrier to investigate the issue and determine the most appropriate resolution.

Order Changes and Cancellations

Orders enter processing shortly after being placed. For this reason, modifications or cancellations cannot be guaranteed once an order has been submitted.

Customers should contact us immediately if changes are required.

Contact Information

Periglacia

Email: periglacia@outlook.it

Phone: +39 3664214022

Address: Vico Lungo 25, 84088 Siano (SA), Italy